Refund policy

We want you to feel confident trying Velocio products. For orders with an original merchandise subtotal of $5,000 or less, you may return eligible products for any reason within 30 days after receiving them. There is no restocking fee. You are responsible for the cost of return shipping.

Eligibility

Our standard 30-day any-reason return policy applies to purchases made directly from Velocio when the original order's merchandise subtotal, after discounts and before taxes and shipping, is $5,000 or less. The 30-day period begins on the date the order is delivered to you.

Orders exceeding $5,000 are not automatically eligible for any-reason returns. Please contact Velocio before ordering if you need special return arrangements for a larger purchase. Any exception must be approved by Velocio in writing.

How to request a return

To request a return, contact Velocio support within 30 days after receiving your order and include your order number and the items you wish to return. We will provide instructions for returning the products. Customers pay return shipping. Velocio does not charge a restocking fee on eligible returns.

Refunds

After the returned items arrive and eligibility is confirmed, we will process the applicable refund to the original payment method, subject to applicable law. The time for the credit to appear depends on your payment provider.

Warranty rights are separate

The $5,000 threshold applies only to our voluntary 30-day any-reason return policy. It does not eliminate rights under our hardware warranty or any rights provided by applicable law.

Purchases from resellers

If you purchased through a distributor or other reseller, please contact the seller about its return policy. For questions about Velocio hardware warranty coverage, contact Velocio support.

1-Year Hardware Warranty

Velocio warrants that its hardware products will be free from manufacturing defects for 365 days beginning on the date of purchase.

Warranty remedy

If Velocio determines that a hardware product has a covered manufacturing defect during the warranty period, Velocio will, at its discretion, repair the product, replace the product, or refund the applicable purchase price. There is no charge for the repair, replacement, or refund selected by Velocio as the warranty remedy, subject to applicable law.

How to make a claim

Contact Velocio support with your order information, a description of the problem, and any troubleshooting information available. Velocio may request reasonable troubleshooting steps or inspection of the product before determining whether the issue is covered and which remedy applies.

What this warranty covers

This warranty covers manufacturing defects. It does not cover damage caused by misuse, incorrect wiring, operation outside published specifications, accidents, unauthorized modifications, or other causes unrelated to manufacturing defects, to the extent permitted by law.

Software and firmware

This is a hardware manufacturing-defect warranty. Software and firmware are not guaranteed to be free of bugs, errors, or interruptions. See our Terms of Service for additional software and application-responsibility terms.